Terms and Conditions

This website is owned and operated by Reward Gateway Pty Limited ("we", "us" or "our")

Findex R&R (the "programme", "Findex R&R", "the Website", the Service) is provided by Findex (the "administrator") The service includes access and membership privileges of the Website. The service enables users of Findex R&R ("You", "Your"), subject to certain conditions laid out in these terms and conditions ("Terms"), to obtain discounts, other benefits and/or collect Cashback points ("Cashback") when completing qualifying actions on an online retailer's or services provider's website ("Retailer") visited via hypertext links from Findex R&R or by other forms of take-up or communication as stated on individual offers. Where Cashback points are offered, Cashback points can later be converted into currency. The range of currency or products that Cashback points can be converted to may be changed without notice.

These Terms govern your use of Findex R&R. These Terms apply to offers that are listed on Findex R&R and on any associated communication, including but not limited to emails, SMS, printed brochures or other collateral.

Please read through these Terms. If you do not agree with the Terms, do not use the Website. If you do use the Website, your conduct indicates that you agree to be bound by the Terms. We may change these Terms from time to time and will notify you of changes through this website. Your continued use of the website after changes are posted means you agree to be legally bound by the changed Terms. If you do not agree to the changes, you are entitled to cancel your account and receive a withdrawal of your Cashback.

If you have any questions about these Terms please get in touch

General

The website is subject to appropriate Australian legislation. Users of the website and the service provided are subject to these Terms. The services on the website are only available to Australian residents.
Some products and services available, as part of the Service, have extra conditions that apply in addition to these conditions: these will be displayed within the appropriate Retailer's website and you should read these before you use the product/service in question. If there are any inconsistencies between these Terms and the Retailer's product/service conditions, the Retailer's product/service conditions will prevail. You may be required to register with the Retailer to enable you to access the Retailer's website.
We may monitor or record calls between you and our Helpdesk to confirm that your instructions have been carried out correctly and to help improve the quality of service.
Reward Gateway Pty Limited provides you with the information and services on the website for your own use. You are not entitled to use or distribute the information on this website for any purpose other than for your own personal use in transacting with Retailers. Use of any content of the website for any other purpose, including any commercial purpose whatsoever, is contrary to these terms and conditions. You must not display the contents of the website in a frame surrounded in other material that Reward Gateway Pty Limited has not originated.

Modifications

Participating Retailers and the benefits and products available through the Website may change from time to time. The service may be unavailable from time to time (for example, due to technical difficulties).
Your continued use of the website will mean that you agree to the changes made.
If you do not agree to the changes, you should not use the website any further.

Website Content

Reward Gateway Pty Limited will try to ensure that the information that it provides on the website is accurate and up-to-date.
The service provides access to Retailers, who will change from time to time, from which you may choose to purchase goods and services or engage in other online activity.
Some information will be provided by, and be relevant to, the Retailers: Reward Gateway Pty Limited does not accept any liability for any inaccuracies in this information or for any loss or damage you suffer in connection with or arising out of the information provided by Retailers. Some information will indicate that it is correct on the date of publication. When accessing this content, you accept that it may have become inaccurate since the date of publication and that you will not rely on it as being correct at the date that you access it.
Where Reward Gateway Pty Limited sources the information provided on the website from Retailers, you are advised that the views expressed are those of the Retailer concerned, not those of Reward Gateway Pty Limited. Reward Gateway Pty Limited does not necessarily endorse those views. You are responsible for evaluating this information and for any decisions that you make as a result. Reward Gateway Pty Limited excludes all liability for any illegality arising from or error, omission or inaccuracy in such material and Reward Gateway Pty Limited takes no responsibility for such material.
We are not responsible for products or services provided by the Retailers, whether you access them on this site, or via links from the Website. We do not endorse these products or services. You are responsible for evaluating them. If you decide to buy any of these products or services, you do so at your own risk. We are not a party to any dealings you have with third parties - these are your responsibility, not those of Reward Gateway Pty Limited
In the event that you purchase or obtain any goods or services from retailers then the acquisition of such goods or services will be in accordance with the Retailers' terms and conditions and Reward Gateway Pty Limited will have no liability to you in respect of the same.
The website contains links to other websites which are not under the control of and are not maintained by Reward Gateway Pty Limited. Reward Gateway Pty Limited is not responsible for the content of those websites. Reward Gateway Pty Limited provides these links for your convenience only but does not necessarily endorse the material on these sites. Retailers are listed for your convenience. The listing of a Retailer should not be construed as a recommendation.
If you enter into a contract with a Retailer listed on Findex R&R (such as a contract of sale), the contract shall exist only between you and the Retailer. In the event of a problem with the product or service that has been ordered all queries, except those relating to Cashback should be directed to the Retailer concerned.

Shopping Card Shop

You may return a complete order for shopping cards up to 30 days after you first received it. It is your responsibility to pay the postage on all returns except where shopping cards have been sent in error.
We do not accept responsibility for returns lost in the post and strongly recommend all returns be sent by registered mail.
Before returning your shopping cards please obtain a returns authorisation online or by contacting our Helpdesk. Returns cannot be accepted unless they have been previously approved.
Returns not received within 30 days of obtaining a returns authorisation will not be accepted.
Shopping Card refunds will be credited on receipt of the returned shopping cards using the same payment method that was used to purchase the shopping cards.
Refunds and exchanges for e-Shopping Cards are not possible as they are live at the time of receipt.
After 30 days We do not offer a returns service for shopping cards that are no longer required so please ensure that you only order the amount and type of shopping cards that you need.
Outside of the 30 day period after receiving your shopping cards, We are unable to accept returns or issue refunds for any reason including if a retailer has stopped accepting a particular shopping card or ceased trading since the purchase was made. You should only order shopping cards that you intend to spend soon after receiving them.
If you do not receive your gift shopping cards, please ensure you contact the Helpdesk within 10 working days of your order so that We can investigate any lost or misplaced shopping cards. We cannot guarantee a re-issue or refund of your gift shopping cards outside of this 10 working days period.
Discount rates, shopping card availability and postage rates are subject to change at any time and without notice. The Helpdesk will provide current information on shopping cards and available rates. All orders are subject to fraud prevention and security checks. While We take all reasonable care to ensure that errors do not happen, we reserve the right to refuse an order where an error has occurred or for any other reason.
Every effort is made to despatch shopping cards and/or ensure funds are available on Shopping Cards as stated. Reward Gateway Pty Limited is not, however, responsible for any loss, liability, claim, damage, expense or cost whether as a consequence of negligence or otherwise arising in connection with an order placed with the shopping card shop. If you are relying on spending the funds on a card, you should check prior to going shopping that the funds are available, for details of how to check the balance, see the retailer website or phone service, or telephone the Helpdesk.
In the event of a failure to deliver shopping cards in time for you to make use of them or to benefit from a planned purchase, our liability is limited to providing a refund in full for the shopping cards if they are returned to us in accordance with these Terms and Conditions.
Shopping Cards are treated like cash and We cannot be held responsible for lost or stolen cards or for any unused amounts on those cards.
If you supply a delivery address which is incorrect, incomplete or not your home address, delivery is likely to be delayed, and will not be replaced or refunded.
The redemption of shopping cards is governed by terms and conditions set out on the shopping cards themselves or on the supplier's website. You should make Yourself aware of any restriction on the use or redemption of shopping cards when received and if they do not match your requirements, you may return the shopping cards in accordance with our returns policy.
Instant Shopping Cards, to safeguard your account and retailer preferences, please note the following:
- 5 orders per day maximum
- 10 orders per week maximum
- maximum $A5000 spent in last 30 days
Please choose the value of your first order carefully for that retailer - the 2nd and 3rd orders for the same retailer are restricted to $300 each in that 24 hour period.
Physical Gift Cards:
- 5 orders per day maximum
- 10 orders per week maximum
- maximum $A5000 spent in last 30 days
A Combination of Physical and Instant Shopping Cards will apply with the overall spend limit of $A5000 per 30 days.

Member Accounts

We reserve the right to close your account if you are deemed, at our sole discretion, to be attempting to earn Cashback by fraud, deception or any misuse of the service or in any other unacceptable manner.
If you cease to be entitled to access Findex R&R, or for any other reason, then your member account will be closed. You will have 60 days from the date that your entitlement ceased in order to claim that part of your Cashback that we determine at our sole discretion not to have been affected by fraud, deception or misuse of the service or in any other unacceptable manner. Access to your account may be restricted within the 60 days, in which case you will need to contact us using the Helpdesk in order to ask for payment.

Recognition & Reward

If you cease to be entitled to access Findex R&R or your member account is closed for any other reason you will have 60 days from the date that your entitlement ceased in order to spend any outstanding reward balances. Access to your account may be restricted within the 60 days, in which case you will need to contact us using the Helpdesk in order to ask for support.
When you purchase a voucher with a combination of a payment card and Reward and Recognition balance, the purchase won't come at a discounted price.

Intellectual Property

The names, images and logos identifying Reward Gateway Pty Limited, Findex R&R, the administrator, or retailers and their products and services are subject to copyright, design rights and trade marks of the respective parties. Nothing contained in these Terms shall be construed as conferring by implication, estoppel or otherwise any license or right to use any trademark, patent, design right or copyright. Unless otherwise specified the copyright in the contents of all the pages in this website are owned by or licensed to Reward Gateway Pty Limited.

Limitation of Liability

The information contained in the material in the website is only for information purposes. The material on the website does not constitute advice and you should not rely on any material in the website to make (or refrain from making) any decision or take (or refrain from taking) any action.
Except as permitted by law, You are not entitled to reproduce, or redistribute any part of the content of the website for any purpose whatsoever.

Breach of Terms

If you breach these Terms and We take no action, We will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provision of these Terms shall not be affected.
If you breach these Terms We reserve the right to suspend your account indefinitely and take such other action (including terminating your account) to protect our business and merchant suppliers as we consider necessary in our sole discretion.

Termination of Service

We may suspend or terminate your ability to use the Service where, at our sole discretion, we consider there may have been fraud, misuse of the Service, or it is necessary to preserve the integrity of the programme.
You may cancel your account at any time and for any reason. You will have 30 days to continue to collect Cashback and request a withdrawal.

Applicable Law and Entire Agreement

Your use of the service and these Terms shall be subject only to the laws of the Commonwealth of Australia which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licenses and conditions of use.
These Terms constitute the entire agreement between you and Reward Gateway Pty Limited relating to the subject matter herein.

Data Protection & Privacy

Any details which you provide to us from which We can identify you are held and processed in accordance with our Privacy Notice.

Security

We aware of our obligations to protect your details.
We have no access to credit or other financial details that you give to retailers when making purchases. You should satisfy Yourself of a Retailer's security and authenticity before entering your credit card or other financial details or passwords into any website, whether or not accessed via the Service.
You should satisfy Yourself of a Retailer's security and authenticity before entering your credit card or other financial details or passwords into any website, whether or not accessed via Findex R&R. If you are ever unsure of a website's authenticity or security provision, you should not continue with your transaction.